Never forget the amazing impact you can have on people’s lives when you give them a sense of belonging.
What would you attempt to do if you knew you could not fail?
The human desire to be taken care of never goes away.
The best interview technique is no technique at all. Simply have enough of a conversation that you can get to know the person. Do they seem curious and passionate about what you’re trying to build? Do they have integrity? Are they someone you can respect? Is this someone you can imagine yourself and your team happily spending a lot of time with?
Service is black and white. Hospitality is color.
No one who ever changed the game did so by being reasonable. You have to be unreasonable to see a world that doesn't exist yet.
Whether a company has made the choice to put their team and their customers at the center of every decision will be what separates the great ones from the pack.
Technology today is incredible, and it has enhanced much about our lives. But the human being is getting left behind because of this technology. How many times do you see a group of people together at a dinner table and everybody is staring at their phones? Don’t forget about people and about the human connection that makes life meaningful and special.
How do you make the people who work for you feel seen and valued? How do you give them a sense of belonging? How do you make them feel part of something bigger than themselves? How do you make them feel welcome?
How you serve your people is just as important as how how you play.
People will forget what you do and what you said, but they’ll never forget how you made them feel.